Privacy Policy

Last updated: 19 September 2026

Identity and Role of the Data Controller

showlineix acts as the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are responsible for determining the purposes and means of processing personal data collected through our website. Our registered office is at The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, Surrey, GU22 0RG, United Kingdom. For any enquiries relating to data protection, please contact us using [email protected] or +44 20 8035 8010.

Scope of This Notice

This privacy notice applies to all visitors to our website, individuals who enquire about or enrol in our specialised courses on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions, as well as anyone who interacts with our commercial services based in the United Kingdom. It covers data processing activities carried out by showlineix both online and offline in connection with these activities.

Categories of Personal Data and Sources

We collect personal data directly from you when you complete our contact form, submit enrolment details, or communicate with us. Categories include identity information such as name, contact details including email address and telephone number, professional information such as job title and organisation, and course-related preferences. We may also receive limited technical data from your device such as IP address and browser type through standard web server logs. No data is obtained from third-party sources without your prior knowledge.

Purposes of Processing and Legal Bases

We process personal data for the following purposes, each with an identified legal basis under UK GDPR: responding to enquiries and providing course information (legitimate interests or consent); processing course enrolments and payments (performance of a contract); sending service-related communications (legitimate interests); improving our website and course offerings through analytics (legitimate interests); complying with legal obligations such as record-keeping (legal obligation); and, where you have opted in, sending marketing updates about new courses (consent). Each purpose is explained in plain terms so you understand exactly how your information supports our commercial course delivery.

Requirement to Provide Data and Consequences

Providing certain personal data is necessary to respond to your enquiry or complete course enrolment. If you do not supply required information such as contact details or enrolment data, we may be unable to process your request, confirm your place on a course, or deliver the requested services. You are not obliged to provide information for marketing purposes, and refusal will not affect your ability to access core website content.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure basic functionality, remember user preferences, and gather anonymous usage statistics. Details of the specific cookies employed, their purposes, and how to manage your preferences are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner and footer links. We comply with the Privacy and Electronic Communications Regulations (PECR) in this regard.

Processors, Recipients and Disclosures

We engage trusted service providers acting as processors to support course administration, payment processing, email delivery, and website hosting. These providers are contractually bound to process data only on our instructions and to implement appropriate security measures. We may disclose personal data where required by law, regulation, or legal process, or to protect the rights and safety of showlineix, our users, or the public. No sale of personal data occurs.

International Transfers

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred to countries without an adequacy decision, we rely on appropriate safeguards such as standard contractual clauses approved by the UK Information Commissioner’s Office to ensure an equivalent level of protection.

Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically kept for 24 months after last contact. Enrolment records and associated financial information are retained for six years to meet statutory accounting and tax obligations. Marketing consent records are kept until consent is withdrawn or for a maximum of three years. Technical logs are deleted after 12 months. Specific retention criteria are documented in our internal data retention schedule.

Security and Data Minimisation

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption of data in transit, regular security assessments, and staff training. We collect only the minimum data required for each purpose and do not retain information longer than necessary.

Data Subject Rights

Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise any of these rights, please contact us at [email protected] or +44 20 8035 8010 with sufficient information to verify your identity. We will respond within one calendar month, or inform you if an extension is required.

Right to Withdraw Consent and Object to Marketing

Where processing is based on consent, you may withdraw that consent at any time by contacting us or using the unsubscribe link in marketing emails. You also have the right to object to processing for direct marketing purposes at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Right to Complain to the Supervisory Authority

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). Contact details and guidance are available on the ICO website. We encourage you to contact us first so we can attempt to resolve any issue directly.

Children and Age Restrictions

Our courses are intended for adult professionals and individuals aged 18 years or over. We do not knowingly collect personal data from children under 18. If we become aware that data has been collected from a child without verifiable parental consent, we will take steps to delete that information promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making, including profiling, that produces legal or similarly significant effects on individuals. Any analytics we perform are used solely to improve our course offerings and website experience and do not result in automated decisions about you.

Changes to This Policy

We may update this privacy notice from time to time to reflect changes in law, our practices, or the services we offer. The date of the most recent update appears at the top of this page. We encourage you to review this notice periodically. Continued use of the website after changes constitutes acceptance of the updated policy.