Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy

This Payment and Refund Policy applies to all courses and training services offered by showlineix specialising in live production decks and control rooms. These include multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers purchases made through our commercial website by customers located in the United Kingdom and governs the financial aspects of enrolment, payment, and any subsequent refunds or cancellations.

Prices, Currencies, Taxes, and Additional Charges

All prices are quoted in British Pounds Sterling (GBP). Course fees are displayed clearly before purchase and include applicable Value Added Tax at the current UK rate. No hidden charges apply for standard enrolment. Any optional extras such as additional resources or extended access periods will be itemised separately and confirmed prior to payment. Prices may be adjusted for future enrolments but will not affect existing bookings.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, bank transfers, and approved digital payment platforms. All transactions are processed securely through encrypted gateways that comply with UK payment standards. Payment authorisation occurs immediately upon submission of order details. We do not store full card details on our systems. Customers receive an email confirmation once payment is successfully authorised.

Order Confirmation and Contract Formation

A binding contract is formed when we send written confirmation of your enrolment after successful payment. This confirmation outlines the course details, start date, and access instructions. Until this confirmation is issued, no contract exists and any payment received will be returned if the enrolment cannot be completed.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, UK consumers generally have a 14-day cooling-off period from the date of contract formation to cancel without reason. However, for digital course content that begins immediately upon access, this right may be lost once you commence the course. You must notify us within the period if you wish to cancel before starting.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available only where cancellation occurs within the permitted period and before course access is granted. Once materials or live sessions have been accessed, the service is considered delivered and refunds are not provided. Promotional or discounted courses may have stricter non-refundable terms clearly stated at purchase. No refunds apply for partial completion or change of mind after the cooling-off period.

Step-by-Step Procedure to Request a Refund

To request a refund, email [email protected] with your full name, order reference number, course title, and reason for cancellation. Include proof of purchase. Requests must be submitted within the applicable time limits. We will acknowledge receipt within two working days and provide further instructions if additional information is required.

Inspection, Approval, Rejection, and Notification

Each refund request is reviewed against the policy criteria. We assess eligibility based on timing, access status, and supporting documentation. You will be notified of the decision by email within ten working days. Approved requests proceed to processing; rejected requests include a clear explanation and any appeal options available under UK law.

Refund Method, Processing Time, and Receipt of Funds

Approved refunds are returned using the original payment method. Processing typically takes five to ten working days after approval, though bank transfer times may vary. You will receive confirmation once the refund has been issued. Funds should appear in your account within fourteen days depending on your payment provider.

Special Rules for Digital Content, Subscriptions, and Services

Our courses are digital services. Once you receive login credentials or begin streaming content, the right to cancel for change of mind is waived. Subscription-style access renewals follow the same rules and require notice before the next billing cycle. Promotional bundles are non-refundable after activation.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments will be notified immediately and enrolment suspended until resolved. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may result in restricted future access. Suspected fraudulent activity leads to immediate account suspension and referral to relevant authorities while preserving consumer rights under UK law.

Mandatory Consumer Rights in the United Kingdom

This policy does not exclude or limit any rights you have under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, or Payment Services Regulations. These include rights to services of satisfactory quality and remedies for faulty performance. Nothing in this document affects your statutory protections against unfair contract terms.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy contact [email protected] or use the form on our Contacts page. We may update the policy to reflect legal changes; the current version date appears at the top. Continued use of the site after updates constitutes acceptance of the revised terms. The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, Surrey, GU22 0RG, United Kingdom +44 20 8035 8010